Troubleshooting Guide: Common Issues

Device Not Powering On

If your device doesn’t turn on, follow these steps:

• Check Battery: Ensure the battery is charged and properly inserted. If the device uses external batteries, inspect for damage or corrosion.
• Power Button: Confirm the power button is functioning. Most devices require five quick clicks to power on.
• Connections: Clean the battery terminals and ensure a secure connection. Loose or dirty connections can prevent power flow.
• Firmware Issues: For advanced devices, check if a firmware update is required or if the device needs resetting.

Leaking Tank

Tank leaks are a common issue. Here's how to address them:

• Check Seals: Inspect O-rings and seals for damage or wear. Replace any worn-out components.
• Avoid Overfilling: Do not fill beyond the maximum line, leaving some air space to prevent leaks.
• Secure Connections: Ensure the tank is tightly screwed onto the device and all components are firmly in place.
• Proper Storage: Store the device upright to prevent e-liquid from leaking through airflow holes.

Burnt Coil Taste

A burnt taste indicates coil damage or improper usage. Here's how to resolve it:

• Prime New Coils: Always saturate a new coil with e-liquid before installing it. Let it sit for 5–10 minutes to prevent dry hits.
• Check Wattage: Use the recommended wattage range for the coil. Excessive wattage can burn the wick.
• Avoid Chain Vaping: Allow time between puffs to let the wick re-saturate with e-liquid.
• Replace Coils Regularly: Coils degrade over time and need to be replaced when flavor diminishes or burnt tastes appear.

Weak or No Vapor Production

If your device produces little or no vapor, try these solutions:

• Check Airflow: Ensure the airflow valve is open and unobstructed.
• Inspect Coil: Make sure the coil is installed correctly and is not burnt out.
• Battery Charge: Ensure the battery is fully charged. Low battery levels can reduce vapor production.
• Proper E-Liquid: Use the correct VG/PG ratio for your device. Higher VG liquids may require sub-ohm coils for optimal vapor.

Battery Not Charging or Draining Quickly

Battery issues can stem from improper use or device faults:

• Use Recommended Chargers: Always use the manufacturer’s recommended charger to avoid damage.
• Inspect Connections: Clean the charging port and ensure cables are in good condition.
• Avoid Overcharging: Remove the battery once fully charged to prolong its lifespan.
• Replace Old Batteries: Batteries degrade over time. Replace them if they no longer hold a charge.